Beyond anything else, unparalleled client service and support have been the cornerstones to Gordian’s success.
As the JOC Experts, we have a unique capacity to serve our partners as a trusted advisor in not only implementing their JOC solution, but also in managing their program over time and when issues and questions arise. To that end, we remain 100% accessible for whatever our clients may need. That includes:
- 24/7 software support: To reach our support personnel, merely call our toll-free number, 1-877-GORDIAN. 98% of software questions are answered quickly and easily over the phone.
- Onsite personnel: When the support requires personal attention, we can have someone at your office, often the same day.
- Contract Preparation Services: Time to refresh those contract docs? We will get it done for you.
- Procurement, Training and Outreach: New contractors or staff periodically come on board and need training and assistance? We can help them get up to speed with seminars and outreach to verse them in the Job Order Contracting process. We can also help evaluate a contractor's proposed management plan, staffing plan, personnel and bid.
- Audits: Not only do our solutions provide a fully transparent and auditable paper trail, but our JOC Experts can also assist in the audit process. Job Order Contracting is very unique and most auditors are not equipped to provide an adequate analysis of the system. Our experts understand the details and can provide a comprehensive analysis of your Job Order Contracting system.
We make it our #1 priority to provide the best support possible. Please do not hesitate to contact us at any time.
